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Refund & Cancellation Policy

Last updated: October 10, 2026

This policy explains how cancellations and refunds work for AI Short Videos, operated by AI Short Videos. AI Short Videos is a digital software service: you pay for a monthly or yearly subscription plan, or for one-time credit packs, which are used to generate AI videos.

1. Cancelling your subscription

  • You can cancel at any time from Billing & Credits in your account, or by emailing us. No cancellation fee applies.
  • After you cancel, your plan stays active until the end of the period you have already paid for, and you will not be charged again.
  • Unused monthly credits expire at the end of each billing period. Credits from credit packs never expire and remain usable even on the Free plan.

2. Refunds for subscription plans

  • First payment: if you are not happy, you can ask for a full refund within 7 days of your first payment for a plan, as long as you have used less than 20% of that period's credits.
  • Renewals: if a renewal went through by mistake, contact us within 7 days of the renewal. If no credits from the new period were used, we refund it in full.
  • Yearly plans can be refunded within 7 days of purchase on the same terms. After that, a yearly plan stays active until the end of the year.

3. Refunds for credit packs

  • Unused credit packs can be refunded in full within 7 days of purchase.
  • Once credits from a pack have been used, that pack can no longer be refunded.

4. Failed videos and technical problems

  • If a video fails to generate, the credits it used are returned to your balance automatically.
  • If you were charged twice, or charged for something you did not receive, we refund the extra charge in full.

5. Non-refundable cases

  • Credits already used to generate videos.
  • Requests made more than 7 days after the payment, except duplicate charges.
  • Accounts suspended for breaking our Terms & Conditions.

6. How to request a refund

Email sellsmartlycontact@gmail.com from the email address on your account. Include the payment date, amount and transaction or order ID. We reply within 2 business days.

7. Refund timeline

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) through our payment partner. Refunds are started within 3 business days of approval and usually reach your account within 5 to 7 business days, depending on your bank.

8. Contact